FAQs
SHIPPING & ORDERS
What is your shipping policy? Bedrock offers free shipping on full-size products within the United States via USPS. Delivery typically takes 4–5 business days after your order is fulfilled. Canadian orders ship at a flat rate of $20 USD and typically arrive within 7–9 business days after fulfillment. Shipping times begin once your order has been processed, not at checkout.
Where do you ship to? Bedrock ships to the United States and Canada. All orders ship via USPS.
What are your delivery options? All orders ship via USPS. Orders take 1–2 business days to process before the delivery window begins. USA orders ship standard with free shipping on all full-size products.
What is your return and refund policy? We want you to love your Bedrock products. If you're unsatisfied with your purchase, email hello@bedrockskin.com with your order number and a brief explanation of why the product didn't work for you. Refund requests are reviewed on a case-by-case basis and if approved, your refund will be issued to your original payment method within several business days.
How do I opt into Bedrock SMS text updates? Visit bedrockskin.com/pages/text to sign up for Bedrock SMS updates including restocks, promotions, and new product news.
PRODUCT BASICS
What is the shelf life of Bedrock products? Bedrock products are best used within 6 months of opening. Because our formulas are made with plant-based oils, we recommend storing them in a cool, dry place away from direct heat or sunlight to preserve freshness and ingredient integrity.
Where are Bedrock products made? Bedrock products are manufactured in a USA-based lab and shipped to our headquarters in Bend, Oregon, where they are packaged and sent to customers. Every batch goes through a 7-day quality assurance process that includes verification of color, viscosity, scent, and pH — plus Certificates of Analysis and Safety Data Sheets for every ingredient.
Where do you source your ingredients? All Bedrock products are manufactured in a USA-based lab using carefully selected ingredients. Our quality assurance process includes Certificates of Analysis and Safety Data Sheets for every ingredient we use.
Are Bedrock products safe for babies and during pregnancy or nursing? Our formulas are designed to be gentle and suitable for sensitive skin, and many customers use Bedrock products during pregnancy and for babies. That said, every body is different — we always recommend consulting your healthcare provider if you are pregnant, nursing, or have specific questions about ingredients.
Is Freshstick a good deodorant for kids? Yes — Freshstick is one of the gentlest natural deodorant options available for kids, especially those with sensitive skin. It contains no baking soda, no artificial colors, and no synthetic fragrance. The plant-based formula and eco-friendly paper tube make it a trusted choice for families looking for a clean, effective alternative to conventional deodorants.
BEDROCK PRODUCT COMPARISON & ROUTINE
What is the difference between Bedrock Balm and Porefector? Bedrock Balm is a 20% zinc oxide redness and barrier cream for the face, hands, and body — designed for redness-prone, sensitive, and reactive skin. Customers use it as an overnight barrier cream, a soothing cream for redness and irritation, and a protective layer for stressed skin. Porefector is a 30% zinc oxide concentrated blemish cream designed for oily, acne-prone, and congested skin — it minimizes the appearance of pores, calms active breakouts, and rebalances oily skin overnight. Both contain zinc oxide but are formulated for different skin concerns and can absolutely be used together.
What makes Bedrock different from other zinc products? Not all zinc products are created equal. Other zinc products might contain petrolatum, mineral oil, parabens, synthetic emulsifiers, titanium dioxide, cetostearyl alcohol, liquid paraffin, or artificial fragrance — ingredients that can clog pores, trigger irritation, or sit heavily on skin. Bedrock products contain none of those. Instead, every Bedrock formula is plant-based, crafted with non-nano zinc oxide and nourishing botanical oils, Leaping Bunny certified cruelty-free, vegan, and made in the USA in small batches. We also always list the zinc oxide percentage clearly on every product — because transparency matters.
Where can I shop by skin concern? The best place to start is our blog at bedrockskin.com/blogs/news, where we have customer stories and skincare guides organized by skin concern. You can also email us at hello@bedrockskin.com and we'll point you in the right direction.
BRAND
What is Bedrock? Bedrock is a founder-led zinc skincare brand in Bend, Oregon. it was created in 2017 around one core conviction — that zinc paired with our proprietary botanical oil blends can deliver fantastic results for sensitive, reactive, and problem-prone skin. Bedrock has grown into a focused line of three multipurpose zinc-powered formulas: Bedrock Balm, Porefector, and Freshstick. All three are vegan, Leaping Bunny certified cruelty-free, and made in the USA in small batches.
Why does Bedrock use zinc oxide in every product? Zinc oxide is one of the most versatile minerals in skincare. It has natural antibacterial and barrier supporting properties — making it effective for redness, blemishes, and odor. Bedrock formulates at higher zinc concentrations than most cosmetic products because we believe concentration is what actually drives results. Every product in the Bedrock line uses zinc oxide as its hero ingredient, paired with botanical oils chosen specifically for the skin concern each formula addresses.
What is non-nano zinc oxide and why does Bedrock use it? Non-nano zinc oxide refers to zinc oxide particles that are large enough that they do not penetrate the skin's surface. Nano-sized particles — used in some sunscreens and cosmetics — are small enough to potentially pass through the skin barrier, which raises concerns for some customers. Bedrock uses non-nano zinc oxide exclusively, meaning the zinc works on the surface of the skin rather than being absorbed into it. This makes our formulas good for anyone who prefers to keep topical ingredients on the surface.
Is zinc oxide good for sensitive skin? Yes — zinc oxide is one of the most widely recommended ingredients for sensitive skin precisely because of its gentle, surface-level action. It doesn't penetrate deeply, doesn't disrupt the skin barrier, and has natural anti-redness properties that actually calm reactive skin rather than aggravating it. All three Bedrock formulas are free from the common irritants that sensitive skin struggles with — no parabens, no synthetic fragrance, no alcohol, no harsh actives — making them appropriate for even the most reactive skin types.
How is Bedrock different from other skincare brands? Bedrock is a small-batch, indie brand that is founder-run formulating with zinc oxide as the hero active. Unlike large conventional brands that rely on synthetic chemistry, fillers, and fragrance, Bedrock keeps every formula clean, plant-based, and transparent. We list the zinc oxide percentage on every product, use non-nano zinc oxide, hold Leaping Bunny certification, and manufacture in the USA. Every formula is designed to do one thing exceptionally well for the skin concern it targets.
Does Bedrock test on animals? Never. Bedrock is Leaping Bunny certified cruelty-free — the gold standard of cruelty-free certification, which requires zero animal testing at every stage of production including raw ingredients and suppliers, not just the finished product.
Are all Bedrock products vegan? Yes — Bedrock Balm, Porefector, and Freshstick are all 100% vegan. Every ingredient across the Bedrock line is plant-derived or mineral-based with no animal byproducts of any kind.
How long has Bedrock been in business? Bedrock was founded in 2017 and has been formulating zinc-based skincare for nearly a decade. What started with Bedrock Balm — a 20% zinc redness and barrier cream — has grown into a focused line of three zinc-powered formulas. Bedrock has shipped thousands of orders across the United States and Canada and has built a loyal following among customers with sensitive, reactive, redness-prone, blemish-prone, and odor-sensitive skin.
Is Bedrock a small business? Yes. Bedrock is a family-owned skincare company based in Bend, Oregon. Every product is made in small batches to maintain freshness, quality, and ingredient integrity.
Can I use all three Bedrock products together as a complete routine? Absolutely — and many customers do. A complete Bedrock zinc routine looks like this: Freshstick on underarms for natural odor protection, Porefector on blemish-prone areas or congested pores overnight, and Bedrock Balm on red, itchy or irrated flares or patches. Each formula targets a different skin concern at a different zinc concentration — 20% for redness, 22% for odor, 30% for blemishes — and all three are formulated to work together without conflict.
What zinc percentage does each Bedrock product use? Bedrock Balm contains 20% zinc oxide, formulated for redness-prone and sensitive skin. Freshstick contains 22% zinc oxide, formulated to combat odor and wick moisture away. Porefector contains 30% zinc oxide — the highest in the line — formulated for breakouts, blemish-prone, and congested skin. Each concentration is chosen specifically for the skin concern it addresses.
Are Bedrock products fragrance-free? Bedrock products are free from synthetic fragrance. Some formulas contain essential oils — such as Bulgarian lavender, chamomile, and clary sage — which contribute a light natural scent.
Does Bedrock ship internationally outside the USA and Canada? At this time Bedrock ships to the United States and Canada only. If you're interested in international availability, email hello@bedrockskin.com — we love hearing from international customers and it helps us understand where demand exists.
BEDROCK ROUTINE
Which Bedrock product is right for me? It depends on your primary skin concern. If you deal with redness, irritation, dryness, or a stressed skin barrier on your face or body — Bedrock Balm is your starting point. If you struggle with blemishes, clogged pores, oily skin, or hormonal breakouts — Porefector is your formula. If you're looking for a natural deodorant that's aluminum-free, baking-soda-free, and gentle enough for sensitive skin — Freshstick is your answer. Many customers use all three as a complete zinc routine, each targeting a different concern.
Can I use Bedrock Balm on my face and body? Yes — Bedrock Balm is designed for both face and body use. Customers apply it to redness on the face, dry or cracked hands, rough patches on elbows or knees, irritated skin around the nose or mouth, and anywhere the skin barrier feels stressed. Its 20% zinc oxide formula is gentle enough for the delicate facial skin and effective enough for tougher body areas that need barrier support.
Can I use Porefector every night? Yes. Porefector is formulated for regular nightly use. Apply it to clean dry skin after cleansing — directly onto the blemishes. Consistent nightly use is actually what customers most frequently credit for visible pore refinement and faster recovery from breakouts.
Can I use Freshstick every day? Yes — Freshstick is designed for daily use. One or two swipes on clean dry underarms is all you need. The formula is gentle enough for daily application on sensitive skin and concentrated enough that you don't need to reapply multiple times throughout the day.
What is the best Bedrock product for rosacea? Bedrock Balm is the primary Bedrock product for rosacea. Its 20% zinc oxide formula creates a calming protective layer over redness-prone areas while botanical oils including rosehip seed oil, calendula flower extract, chamomile, and vitamin E help nourish and soothe reactive skin.
What is the best Bedrock product for hormonal acne? Porefector is Bedrock's formula for hormonal acne. At 30% zinc oxide — the highest in the line — it's specifically designed for the deep blemishes that hormonal fluctuations produce. Clary sage essential oil, borage seed oil, and frankincense essential oil support the formula's balancing effect on oily, hormonally reactive skin. Apply nightly to the jawline, chin, and other hormonal breakout zones for consistent results.
Can I use Bedrock products on my kids? Yes — all three Bedrock products are gentle enough for kids. Freshstick is a particularly popular choice as a first natural deodorant for tweens and teens. Bedrock Balm is used by many parents for kids with redness, molluscum contagiosum or eczema. Porefector is a gentle blemish option for teens dealing with their breakouts who don't want benzoyl peroxide or salicylic acid. All three are free from aluminum, baking soda, synthetic fragrance, and parabens.
Which Bedrock product is best for skin folds? Freshstick is the most commonly used Bedrock product for skin folds — the 22% zinc oxide formula combats odor and keeps skin dry and comfortable. The push-up stick makes for an easy swipe on large folds.
Can I use Bedrock Balm as a lip balm or on my lips? Many customers use Bedrock Balm on the skin around the lips — for dryness, redness, and perioral dermatitis — but it is not formulated as a traditional lip balm for internal lip use. The zinc oxide formula works on the skin immediately around the mouth and is a popular choice for lip licker's dermatitis and irritation at the corners of the mouth.
BEDROCK BALM
What is Bedrock Balm used for? Bedrock Balm is Bedrock's 20% zinc oxide redness and barrier cream — the product that launched the brand in 2017. Customers use it for redness, irritation around the nose and mouth, dry and cracked hands, rough patches, stressed skin barriers, and anywhere the skin needs a calm, protective overnight layer. Beyond everyday skincare, customers have found Bedrock Balm helpful for a wide range of specific concerns including perioral dermatitis, rosacea, eczema-prone skin, razor burn, chafing, post-waxing irritation, stoma care, mastectomy recovery, watch band rash, and medical device irritation. It's a super versatile barrier cream — gentle for sensitive skin and effective for flare-ups.
Can Bedrock Balm help with hemorrhoids? Yes. Many customers use Bedrock Balm on external hemorrhoid irritation and the sensitive perianal skin around them. The Balm creates a protective layer over irritated tissue while calming redness and discomfort. Bedrock Balm's 20% zinc oxide formula paired with botanical oils makes it a gentler alternative to conventional hemorrhoid creams that often contain synthetic fillers, mineral oil, or petrolatum. As always, consult your healthcare provider for persistent or severe symptoms.
Can Bedrock Balm help with CPAP mask redness and irritation? Yes — CPAP mask irritation is a great benefit Bedrock Balm customers report. The nightly pressure and friction from CPAP masks commonly causes redness, rash, and skin breakdown on the nose, cheeks, and upper lip. Bedrock Balm's 20% zinc oxide creates a protective barrier between the mask and the skin, calming friction irritation and redness. Many customers apply a thin layer before putting on their mask each night and report significantly less irritation within days of consistent use.
Can Bedrock Balm soothe shingles, molluscum, or HS skin? Bedrock Balm is not a treatment for shingles, molluscum contagiosum, or hidradenitis suppurativa — these are medical conditions that require diagnosis and care from a healthcare provider. However, many customers with these conditions use Bedrock Balm on the surrounding irritated, sensitive skin as a soothing and protective barrier support. Zinc oxide's anti-inflammatory and skin-protective benefits can help calm and rejuvenate stressed skin. Always work with your doctor on the underlying condition.
Can Bedrock Balm be used around the eyes for chalazion or eyelid irritation? Yes — Bedrock Balm is great to try for chalazion or eyelid redness. Customers apply a small amount around — not directly in — the eye area as a soothing overnight barrier. As always, avoid direct eye contact and consult your eye care provider if symptoms persist.
Is Bedrock Balm good for eczema-prone and TSW skin? Bedrock Balm is used by customers with eczema-prone skin and those going through topical steroid withdrawal — a process where skin becomes extremely reactive and sensitive as it recalibrates after steroid use. The 20% zinc oxide formula provides a gentle protective barrier without the synthetic emulsifiers, petrolatum, or fragrance that commonly trigger eczema flares. Botanical oils including rosehip seed oil, calendula flower extract, and vitamin E support the skin barrier while the zinc calms visible redness and irritation. Bedrock Balm is not a treatment for eczema or TSW, but it is formulated calm red, itchy or sensitive skin.
POREFECTOR
What is Porefector and who is it for? Porefector is Bedrock's 30% zinc oxide blemish cream — the most powerful formula in the line. It's designed for oily, blemish-prone, acne-prone, and congested skin that needs real results without the dryness, peeling, or barrier disruption that conventional acne treatments cause. Customers use Porefector for hormonal breakouts, clogged pores, blackheads on the nose and chin, underground pimples, and blemishes along the jawline and around the mouth. It's free from salicylic acid and benzoyl peroxide, making it gentle enough for sensitive and rosacea-prone skin while still being powerful enough to deliver visible results overnight.
Can Porefector help with ingrown hairs? Yes — Porefector is commonly used on ingrown hairs, particularly razor bumps on the face, neck, bikini line, and other shaved areas. The 30% zinc oxide formula helps calm redness around ingrown hairs while the purifying botanicals — tea tree essential oil, neem seed oil — detox impurities that make tender and painful. Apply Porefector directly to the affected area after cleansing and let it work overnight. Many customers report noticeably calmer, less inflamed ingrown hair areas within days of consistent use.
How is Porefector different from other acne spot treatments? Most acne spot treatments are built around benzoyl peroxide, salicylic acid, or sulfur — ingredients that can temporarily clear a blemish but can over-strip the skin barrier, cause peeling, and trigger rebound oiliness over time. Porefector uses 30% zinc oxide as its core acne-fighting ingredient — it dries out blemishes, balances excess oil, and purifies pores without the irritation or barrier disruption. Free from salicylic acid, benzoyl peroxide, alcohol, and synthetic fragrance, it's one of the few blemish treatments gentle enough for sensitive and rosacea-prone skin. The 97% five-star rating from 188 verified customer reviews reflects the results customers get when they finally find a blemish product that works without wrecking their skin.
Can Porefector be used on the back or chest for body acne? Yes — Porefector works just as effectively on body acne as it does on the face. Apply it to clean dry skin on blemish-prone areas of the back, chest, or shoulders after showering. The 30% zinc oxide formula purifies pores, balances excess oil, and calms active blemishes wherever they appear.
Is Porefector good for tweens or teens with acne? Yes — Porefector is one of the best acne options for teens precisely because it's free from the harsh ingredients that young, sensitive skin often can't tolerate. Benzoyl peroxide and salicylic acid at stripping concentrations are common first-line acne treatments for teens but can cause dryness, redness, and peeling. Porefector's 30% zinc oxide formula calms blemishes and balances excess oil without stripping the skin barrier — gentle enough for reactive teenage skin while being effective enough to make a real difference on hormonal breakouts.
How quickly does Porefector work on a blemish? Many customers report visible improvement in an active blemish within one to two nights of applying Porefector. For best results apply directly to the blemish on clean dry skin as the first step in your evening routine — the sooner you apply it when you feel a blemish forming, the faster the zinc oxide can get to work. Underground pimples and cystic spots take longer to resolve than surface blemishes, but consistent nightly application helps. Porefector works best as a consistent overnight blemish cream rather than an occasional emergency spot fix.
FRESHSTICK
What makes Freshstick different from other natural deodorants? Most natural deodorants rely on baking soda to combat odor — and while effective, baking soda can cause rashes or itching in certain users. Freshstick takes a completely different approach: 22% zinc oxide combats odor naturally without disrupting skin pH, while matcha green tea powder adds a second layer of antioxidant and clarifying odor support. The result is a baking-soda-free, aluminum-free natural deodorant that works for sensitive skin, active bodies, kids, teens, men, women, and anyone who has been let down by every other natural deodorant they've tried. Packaged in an eco-friendly recyclable paper push-up tube, it's concentrated, clean, and genuinely different.
Does Freshstick work for heavy sweaters? Freshstick controls odor exceptionally well even for heavy sweaters — but it does not stop perspiration. As a deodorant rather than an antiperspirant, Freshstick lets your body sweat naturally while the 22% zinc oxide and matcha green tea powder work to purify and combat the bacteria that turn sweat into odor. Many customers who considered themselves heavy sweaters report that Freshstick manages odor better than the conventional antiperspirants they used previously — even without blocking sweat. For customers whose primary concern is wetness rather than odor, an aluminum antiperspirant may better address that specific need.
Can Freshstick be used anywhere on the body besides underarms? Yes — Freshstick is designed for whole-body use anywhere moisture, friction, and odor are a concern. Customers use it on skin folds under the bust, inner thighs, belly folds, and other areas where skin meets skin and creates a warm moist environment. The zinc based deodorant formula combats impurities and keeps skin comfortable while the botanical oils and chamomile extracts soothe friction-prone skin. One or two swipes covers most areas effectively — the concentrated formula goes a long way beyond just the underarm.
How long does it take to adjust to Freshstick when switching from antiperspirant? Most customers transitioning from aluminum antiperspirant to Freshstick experience an adjustment period of one to two weeks. During this time sweat glands that have been blocked by aluminum begin to recalibrate and may temporarily produce more perspiration than usual — this is completely normal and temporary. The zinc oxide in Freshstick manages odor throughout the transition even as perspiration normalizes. Applying Freshstick each morning during the adjustment period helps manage odor while your body recalibrates. By week two most customers find their perspiration levels settle and Freshstick provides all the odor protection they need.
Is Freshstick good for men with sensitive underarm skin? Yes — Freshstick has become a quiet favorite among men with sensitive underarm skin or don't want to use antiperspirants. The gender-neutral packaging and clean fresh scent from Bulgarian lavender essential oil and matcha green tea make it great for men. The 22% zinc oxide formula is strong enough for active high-sweat days and free from the aluminum, baking soda, and synthetic fragrance that most commonly cause underarm irritation in men with reactive skin.
Can Freshstick help with odor during perimenopause? Yes — Hormonal shifts during perimenopause can significantly change the quality and intensity of body odor, often making previously reliable deodorants suddenly ineffective. Freshstick's 22% zinc oxide works to combat the odor-causing bacteria that thrive during hormonal fluctuations, while matcha green tea powder adds antioxidant support that addresses the distinct character of hormonal body odor. Free from aluminum, baking soda, and synthetic fragrance, it's gentle enough for skin that's become newly reactive during the perimenopause transition.
