FAQ | about our best skin calming products

What is your shipping policy?

Full-size Bedrock products ship free in the USA. Canadian orders ship for a $15 flat fee. Estimated shipping times for USA is 4 - 5 days USPS, and estimated shipping times for Canada is 7 - 9 days. Shipping times are calculated once the order has been fulfilled, not once the order has been placed. 

What is the shelf life or expiration of Bedrock products?

Bedrock products are best used within within 6 months. We recommend storing our products in a cool, dry place to preserve quality. 

What is your refund policy?

We want you to absolutely love your Bedrock product. If you are unsatisfied and want a refund on your purchase, email hello@bedrockBedrock with your order # and explain why the product didn't work for you. We will reply with the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How can opt into your Bedrock SMS text updates?

Visit https://bedrockskin.com/pages/text


Are your products safe for babies? Safe during pregnancy or nursing?

We believe our formula's to be safe for everyone, including pregnant women. That being said, please consult with your doctor on products that are safe for pregnancy or if you have questions about specific ingredients.

Is Freshstick a good deodorant for kids?

Yes, Freshstick is an excellent natural deodorant for kids. It's an environmentally friendly deodorant without baking soda, formulated carefully for those with sensitive skin, without any artificial colors or scents.

What's the difference between Bedrock Balm and Porefector?

Bedrock Balm is a redness calming cream for face, hands and body. It can be used as a protection cream, barrier ointment for baby, skin barrier cream for eczema, moisture barrier for skin, and is the best cream to restore skin barrier.

Porefector is a blemish cream and pore minimizer with much more zinc to minimize pores, clarify and calm blemishes, help red pores on face, tone red oily skin, soothe red acne marks on cheeks. This cream for pores is also helpful for chronic ingrown hairs.

Where can I shop by skin concern?

This blog post has customer skincare stories, we recommend starting there.

Where are Bedrock products made?

Products are made in our USA manufacturing facility, and then sent to Bend, Oregon where we package them up with love to our customers. Our USA manufacturing lab has a seven-day quality assurance process to verify consistency in color, viscosity, scent, and pH. We require a certificate of analysis and a safety data sheet on every ingredient. Our USDA certified organic ingredients are quarantined in a specific warehouse area to maintain purity.

Customer question: I want to purchase both Porefector and Freshstick deodorant. I'm wondering is it safe to use both at the same time? Or is there such a thing as too much Zinc? Haha. Thanks!

We can’t find any evidence that it would be too much – especially when you think about people covering their whole body with zinc oxide sunscreen: https://www.the-dermatologist.com/news/sunscreen-zinc-oxide-safe

Check with your doctor with any concerns. We wear Freshstick on underarms, have Porefector working on a blemish, and have Bedrock Balm soothing redness. 

What makes Bedrock protection cream different than other zinc products out there?

Check the ingredients! Generic zinc products can include methylparaben, cetostearyl alcohol, cetomacrogol 1000, liquid paraffin, mineral oil, white wax or vaseline petrolatum, titanium dioxide, steareth-20, colloidal sulfur, cetyl alcohol, imidazolidinyl urea,  or propylparaben. 

We include none of those. We also always list the zinc oxide percentage on every product.

Our zinc based barrier cream is plant-based, cruelty-free, made with non-nano zinc oxide, made in the USA and brimming with nourishing essential oils.

Where do you source your materials?

Our priority is to source ingredients from vendors who are fair trade minded, have a sustainability plan, provide non-GMO ingredients, and are conscious of preservation.

Where do you ship to?

The USA and Canada.

What are your delivery options?

All orders ship with USPS. Orders take 1-2 business days to process, and then the delivery window begins. USA orders ship standard.

What is your return policy?

We want you to love our products. If you aren't satisfied, please email hello@bedrockskin.com and we'll resolve it.